Factors of IT Project Failure: A Literature Review

Authors

  • Betantiyo Prayatna Program Studi Sistem Informasi, UNAMA Universitas Dinamika Bangsa Author
  • Muhamad Ihsan Suzeta Program Studi Sistem Informasi, UNAMA Universitas Dinamika Bangsa Author
  • Honaris Clausa Program Studi Sistem Informasi, UNAMA Universitas Dinamika Bangsa Author

DOI:

https://doi.org/10.62872/6w5saj74

Keywords:

IT Project Failure, Failure Factors in IT Projects, Project Management Challenges

Abstract

This study aims to identify the key factors contributing to IT project failure. A literature review serves as the primary research method, with articles sourced from leading journal databases such as Scopus, IEEE Xplore, Google Scholar, and ProQuest using the keyword "IT project failure factors." The findings reveal that IT project failure is primarily caused by individual, organizational, and technical factors. Specific factors identified include a lack of project management skills, poor communication among team members, inadequate planning, and constraints related to budget and technology. Individual factors involve insufficient expertise and leadership, while organizational factors include weak support from management and unclear project objectives. Technical factors, such as outdated systems and integration issues, also play a significant role. This study emphasizes the need for a holistic approach in IT project management to minimize failure risks. Effective project planning, strong leadership, clear communication, and adequate resource allocation are crucial in ensuring success. By understanding these failure factors, organizations can implement better strategies to enhance project outcomes. Future research could explore specific mitigation strategies and best practices to address these challenges, providing valuable insights for IT professionals and project managers in improving project success rates.

Downloads

Download data is not yet available.

References

Al-Fraihat, D., Joy, M., Masa’deh, R., & Sinclair, J. (2020). Evaluating E-learning systems success: An empirical study. Computers in Human Behavior, 102, 67–86. https://doi.org/10.1016/j.chb.2019.08.004

Allam, H., & Akre, V. (2021). A Proposed Model for IT Project Success Factors. Proceedings of 2nd IEEE International Conference on Computational Intelligence and Knowledge Economy, ICCIKE 2021, 132–136. https://doi.org/10.1109/ICCIKE51210.2021.9410710

Barbu, A., Militaru, G., Deselnicu, D. C., & Catană, Ş. A. (2021). Key success factors that enable it service providers to achieve organizational performance: evidence from romania. Sustainability (Switzerland), 13(19), 1–20. https://doi.org/10.3390/su131910996

Bezdrob, M., Brkić, S., & Gram, M. (2020). The pivotal factors of it projects’ success – insights for the case of organizations from the federation of bosnia and herzegovina. International Journal of Information Systems and Project Management, 8(1), 23–41. https://doi.org/10.12821/ijispm080102

Cabrera, D., Cabrera, L., & Cabrera, E. (2023). The Steps to Doing a Systems Literature Review (SLR). Journal of Systems Thinking, 6(April), 1–28. https://doi.org/10.54120/jost.pr000019.v1

Dr. Santoso Joseph Teguh, & S.Kom, M. K. (2023). P Y Yayasan Prima Agus Teknik Manajemen Proyek.

Duan, Y., Edwards, J. S., & Dwivedi, Y. K. (2019). Artificial intelligence for decision making in the era of Big Data – evolution, challenges and research agenda. International Journal of Information Management, 48, 63–71. https://doi.org/10.1016/j.ijinfomgt.2019.01.021

Fayaz, A., Kamal, Y., ul Amin, S., & Khan, S. (2017). Critical success factors in information technology projects. Management Science Letters, 7(2), 73–80. https://doi.org/10.5267/j.msl.2016.11.012

Feroz, I., Good, A., & Omisade, O. (2023). Identification of Critical Success Factors in Adoption of Health IT Services from Older People’s Perspective. ACM International Conference Proceeding Series, 35–42. https://doi.org/10.1145/3604383.3604389

Gantman, S., & Fedorowicz, J. (2020). Determinants and success factors of it outsourcing in the public sector. Communications of the Association for Information Systems, 47, 248–272. https://doi.org/10.17705/1CAIS.04712

Ilic, M. (2019). Critical Success Factors in IT Project Management. Case study on IT Banking Front-end IT System Project in Serbia. Journal of Economic Development, Environment and People, 8(4), 13–23.

Indrayani, N. L. A. (2022). Penerapan Sistem Enterprise Resource Planning (Erp) Pada Perusahaan Jasa Konstruksi. CRANE: Civil Engineering Research Journal, 3(2), 11-16.

Islam, M. N., & Islam, A. B. (2020). Success Factors of IT Projects: Undergraduate Students Perspective. 2020 61st International Scientific Conference on Information Technology and Management Science of Riga Technical University, ITMS 2020 - Proceedings. https://doi.org/10.1109/ITMS51158.2020.9259323

Jonathan, G. M., Rusu, L., & Perjons, E. (2023). Digital Transformation in Public Organisations: IT Alignment-Related Success Factors. Proceedings of the 30th International Conference on Information Systems Development. https://doi.org/10.62036/isd.2022.13

Katuu, S. (2020). Enterprise Resource Planning: Past, Present, and Future. New Review of Information Networking, 25(1), 37–46. https://doi.org/10.1080/13614576.2020.1742770

Mega Rizkia Riesna, D., Eko Pujianto, D., Junio Ilham Efendi, A., Aji Nugroho, B., Intan Surya Saputra, D., Muhammadiyah Purwokerto, U., Tengah, J., & Platform dan Faktor Sukses dalam Manajemen Proyek Teknologi Informasi Jurnal Teknologi Riset Terapan, I. (2023). Identifikasi Platform dan Faktor Sukses dalam Manajemen Proyek Teknologi Informasi (Identification of Platforms and Success Factors in Information Technology Project Management). Jurnal Teknologi Riset Terapan (Jatra), 1(1), 1–9. https://doi.org/10.35912/jatra.v1i1.1458

Michalski, R., & Zaleski, S. (2024). Success Factors in Management of IT Service Projects: Regression, Confirmatory Factor Analysis, and Structural Equation Models. Information (Switzerland), 15(2). https://doi.org/10.3390/info15020105

Murtadho, M. A. (2024). Peran Teknologi Informasi dalam Mendukung Reformasi Birokrasi Era Digital di Indonesia. AGRAPANA: Jurnal Ilmu Sosial dan Ilmu Politik, 1(1), 12-23.

Paiva, H., Fernandes, A. L., & Alturas, B. (2022). IT Outsourcing Success Factors In the Portuguese Public Sector: A research proposal. Iberian Conference on Information Systems and Technologies, CISTI, 2022-Janua(June), 22–25. https://doi.org/10.23919/CISTI54924.2022.9866894

Raharjo, B. (2021). Fintech Teknologi Finansial Perbankan Digital. Penerbit Yayasan Prima Agus Teknik, 1-299.

Sancoko, B., & Ashari, H. (2023). Faktor-Faktor Yang Memengaruhi Kesuksesan Factors Affecting Success E-Learning With the Utaut Model At. Jurnal Teknologi Informasi Dan Ilmu Komouter (JTIIK), 10(2), 429–440. https://doi.org/10.25126/jtiik.202396061

Santoso, J. T. (2023). Manajemen Proyek Teknologi Informasi. Penerbit Yayasan Prima Agus Teknik, 1-493.

Säntti, M. (2023). Success factors in IT outsourcing – vendor ’ s view.

Saputra, A. B. (2016). Indentifikasi Faktor-Faktor Keberhasilan Implementasi Sistem Informasi Manajemen Rumah Sakit. Jurnal Penelitian Pers Dan Komunikasi Pembangunan, 19(3), 135–148. https://doi.org/10.46426/jp2kp.v19i3.33

Saputra, A. M. A., Kharisma, L. P. I., Rizal, A. A., Burhan, M. I., & Purnawati, N. W. (2023). TEKNOLOGI INFORMASI: Peranan TI dalam berbagai bidang. PT. Sonpedia Publishing Indonesia.

Setiawan, Z., Hariyono, R. C. S., Fitriyanto, R., Phan, I. K., & Suprayitno, D. (2024). Pengantar Sistem Informasi: Konsep Dasar dan Aplikasi Praktis. PT. Sonpedia Publishing Indonesia.

Siddique, A., Naveed, Q. N., Kraiem, N., & Rasheed, M. A. A. (2024). Investigating Critical Success Factors for Effective Management of IT Projects. IEEE Access, September, 166717–166729. https://doi.org/10.1109/ACCESS.2024.3494613

Sinclair, P., & Jeong, J. (2022). The Critical Success Factors of Managing Insourced Chinese IT Teams in Cross-cultural Environments. PACIS 2022 Proceedings, 1–17. https://aisel.aisnet.org/pacis2022/166

Syaputra, I. T., Raharjo, T., Hardian, B., & Simanungkalit, T. (2023). Critical Success Factor Proyek TI: Studi Kasus Mobile Government. Jurnal Teknologi Informasi Dan Ilmu Komputer, 10(2), 359–368. https://doi.org/10.25126/jtiik.20231026606

Tampubolon, M. P. (2020). Change management: manajemen perubahan: individu, tim kerja, organisasi.https://doi.org/10.26458/jedep.v8i4.637

Ummah, M. S. (2019). No 主観的健康感を中心とした在宅高齢者における 健康関連指標に関する共分散構造分析Title. Sustainability (Switzerland), 11(1), 1–14. http://scioteca.caf.com/bitstream/handle/123456789/1091/RED2017-Eng-8ene.pdf?sequence=12&isAllowed=y%0Ahttp://dx.doi.org/10.1016/j.regsciurbeco.2008.06.005%0Ahttps://www.researchgate.net/publication/305320484_SISTEM_PEMBETUNGAN_TERPUSAT_STRATEGI_MELESTARI

Wahbi, A., Raharjo, T., & Hardian, B. (2020). Critical success factors in managing project using IS/IT:: Case study for projects in indonesia during COVID-19 pandemic. 2020 International Conference on Advanced Computer Science and Information Systems, ICACSIS 2020, March, 225–232. https://doi.org/10.1109/ICACSIS51025.2020.9263202

Wong, P. K. (2022). IT governance: a study of implementation, evolution and critical success factors. November. https://figshare.mq.edu.au/articles/thesis/IT_governance_a_study_of_implementation_evolution_and_critical_success_factors/21677189

Yohannes, A., & Mauritsius, T. (2022). Critical Success Factors in Information Technology Projects. International Journal of Emerging Technology and Advanced Engineering, 12(7), 45–67. https://doi.org/10.46338/ijetae0722_06

Zainon, N., Skitmore, M., & Mohd-Rahim, F. A. (2022). Critical success factors in implementing flexible IT infrastructure in the Malaysian construction industry. International Journal of Construction Management, 22(11), 2166–2177. https://doi.org/10.1080/15623599.2020.1768464

Downloads

Additional Files

Published

2025-02-27

How to Cite

Factors of IT Project Failure: A Literature Review. (2025). Technologia Journal, 2(1), 1-10. https://doi.org/10.62872/6w5saj74

Similar Articles

1-10 of 22

You may also start an advanced similarity search for this article.