Socio-Economic Impact of Government Digitization Programs: A Citizen's Perspective
DOI:
https://doi.org/10.62872/7kza1c11Keywords:
digitalization, public services, e-KTP, e-taxAbstract
This study aims to explore the socio-economic impact of digitalization programs implemented by the government, focusing on citizens' perspectives. The research examines the extent to which the digitalization of public services such as e-ID (e-KTP), e-tax, and e-health has improved efficiency, transparency, and accessibility. The method used is a survey involving respondents from various regions, combining quantitative and qualitative analysis to explore public perceptions, adoption, and challenges. The findings show that although digitalization offers convenience for the majority of citizens, there remains a gap in access, especially among those with low digital literacy and residents in remote areas. Moreover, concerns about data privacy and security persist, particularly among vulnerable populations who lack adequate understanding of their rights and protections in the digital sphere. Respondents also expressed differing levels of satisfaction depending on their previous exposure to technology and the quality of local infrastructure. While urban populations generally report smoother adoption and more positive experiences, rural communities often face difficulties due to unstable internet connections and limited assistance in using digital platforms. This disparity underscores the need for targeted interventions, such as community-based training programs and the development of offline-compatible systems. Overall, this study provides evidence that while digitalization holds significant promise for enhancing public service delivery, its success hinges on the government's ability to ensure equitable access, foster public trust, and build digital capacity across all demographics.
Downloads
References
Agbozo, E., & Asamoah, B. K. (2019). Data-driven e-government: Exploring the socio-economic ramifications.
Barykin, S. E., Sergeev, S. M., Kapustina, I. V., Fedotov, A. A., Matchinov, V. A., Plaza, E. D. L. P., ... & Karmanova, A. E. (2023). Environmental sustainability and digital transformation of socio-economic: quality of life perspective. Journal of Environmental Assessment Policy and Management, 25(01), 2350001.
Bekkers, V. (2013). E-government and innovation: The socio-political shaping of ICT as a source of innovation. In Handbook of innovation in public services (pp. 253-268). Edward Elgar Publishing.
Demuyakor, J. (2021). Ghana’s digitization initiatives: a survey of citizens perceptions on the benefits and challenges to the utilization of digital governance services. International Journal of Publication and Social Studies, 6(1), 42-55.
Dias, G. P., & Costa, M. (2013). Significant socio–economic factors for local e–government development in Portugal. Electronic Government, An International Journal, 10(3-4), 284-309.
Ferrari, A., Bacco, M., Gaber, K., Jedlitschka, A., Hess, S., Kaipainen, J., ... & Brunori, G. (2022). Drivers, barriers and impacts of digitalisation in rural areas from the viewpoint of experts. Information and Software Technology, 145, 106816.
Goloshchapova, T., Yamashev, V., Skornichenko, N., & Strielkowski, W. (2023). E-Government as a key to the economic prosperity and sustainable development in the Post-Covid Era. Economies, 11(4), 112.
Katz, R. L., & Koutroumpis, P. (2012). Measuring socio-economic digitization: A paradigm shift.
Khan, S., Khan, S., & Aftab, M. (2015). Digitization and its impact on economy. International journal of digital library services, 5(2), 138-149.
Mesa, D. (2023). Digital divide, e-government and trust in public service: The key role of education. Frontiers in sociology, 8, 1140416.
Novachenko, T. V., Bielska, T. V., Afonin, E. A., Lashkina, M. H., Kozhemiakina, O. M., & Diachenko, N. P. (2020). Use of information technology to increase economic efficiency and credibility in public administration in the context of digitization.
Okhrimenko, I., Sovik, I., Pyankova, S., & Lukyanova, A. (2019). Digital transformation of the socio-economic system: prospects for digitalization in society. Revista Espacios, 40(38).
Pathak, A., & Gupta, A. (2017, March). Digitisation and development: macro relation and micro experience. In Proceedings of the 10th International Conference on Theory and Practice of Electronic Governance (pp. 450-458).
Sanina, A., Balashov, A., & Rubtcova, M. (2023). The socio-economic efficiency of digital government transformation. International Journal of Public Administration, 46(1), 85-96.
Taipale, S. (2013). The use of e-government services and the Internet: The role of socio-demographic, economic and geographical predictors. Telecommunications Policy, 37(4-5), 413-422.
Trusova, N. (2019). Government socio-economic policy under the digital economy in the foreign countries and Russia. Економічний часопис-ХХІ, 180(11-12), 88-96.
Xu, J., She, S., & Liu, W. (2022). Role of digitalization in environment, social and governance, and sustainability: Review-based study for implications. Frontiers in psychology, 13, 961057.
Yermachenko, V., Bondarenko, D., Akimova, L., Karpa, M., Akimov, O., & Kalashnyk, N. (2023). Theory and practice of public management of smart infrastructure in the conditions of the digital society’development: Socio-economic aspects.
Zarubei, V. V., Kuybida, V., Kozhyna, A., Vdovichena, L. I., & Varenia, N. (2020). Modeling and technology of public administration of socio-economic security for digitalization. International Journal of Management (IJM), 11(3).
Zioło, M., Niedzielski, P., Kuzionko-Ochrymiuk, E., Marcinkiewicz, J., Łobacz, K., Dyl, K., & Szanter, R. (2022). E-government development in European countries: Socio-economic and environmental aspects. Energies, 15(23), 8870.
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Olyvia Rosalia, Firayani, Zulham Zulham (Author)
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
