Smart City Priority Innovation Assessment In West Bandung Regency
DOI:
https://doi.org/10.62872/40v6w830Keywords:
Smart City, UTAUT, User Satisfaction, Innovation, West Bandung RegencyAbstract
This study aims to assess the implementation of smart city innovations in West Bandung Regency in 2024, focusing on evaluating user satisfaction with the priority applications that have been launched. The research method uses the Unified Theory of Acceptance and Use of Technology (UTAUT) model to measure Performance Expectancy, Effort Expectancy, Social Influence, and Facilitating Conditions variables, as well as their impact on customer satisfaction. Data were collected through questionnaires from public servants associated with 37 smart city innovations. The results showed that Smart Branding: Visit KBB had the highest Performance Expectancy and Facilitating Conditions scores, while BA QRIS and Smart Branding: Visit KBB applications had the highest Effort Expectancy scores. The implications of this research are to provide recommendations for improving the effectiveness and acceptance of smart city applications in West Bandung Regency, as well as providing insights for the development of future smart city programs.
Downloads
References
Djunaedi, A.W. (2014). Konsep Smart City dalam Pembangunan Kota Berkelanjutan. Jurnal Ilmu Pemerintahan, 5(1), pp. 45-60.
Kementerian Komunikasi dan Informatika Republik Indonesia. (2017). Panduan Penyusunan Masterplan Smart City. Jakarta: Kemenkominfo.
Kementerian Perencanaan Pembangunan Nasional Republik Indonesia. (2020). Rencana Pembangunan Jangka Menengah Nasional 2020-2024. Jakarta: Bappenas.
Rencana Pembangunan Jangka Menengah Daerah (RPJMD) Kabupaten Bandung Barat. (2013-2018). Rencana Strategis
Sari, D.P., & Utami, N.P.S. (2020). Dampak Urbanisasi terhadap Kualitas Hidup Masyarakat di Kabupaten Bandung Barat. Jurnal Sosial dan Humaniora, 5(3), pp. 78-85.
SCCIC ITB. (2014). Karakteristik Solusi Cerdas dalam Pengembangan Smart City. Bandung: Sekolah Teknik Elektro dan Informatika ITB.
Sugiono, (2018). Metode Penelitian Kuantitatif, Kualitatif dan R&D. Alfabeta.
Venkatesh et al., (2003). User acceptance of information technology: Toward a unified view. MIS Quarterly, 27(3), 425-478.
Zainuddin, M., & Hidayati, N.A. (2019). Pembangunan Berkelanjutan dalam Konteks Smart City di Indonesia.
Zhou, T. (2011). An empirical examination of continuance intention of mobile payment services. Decision Support Systems, 51(4), 637-645
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Rizky Fajar Ramdhani, Hady Sofyan (Author)
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
