Crisis Communication on Social Media: Managing Reputation and Maintaining Public Trust. Journal of Dialogos, [S. l.], v. 1, n. 4, p. 19–29, 2024. DOI: 10.62872/dp3kv868. Disponível em: https://ejournal-nawalaedu.com/index.php/JOD/article/view/835. Acesso em: 30 nov. 2025.