Analysis of User Satisfaction of Electronic Medical Record (EMRE) Application Using Pieces Framework Method at Kamaipura Community Health Center, Sigi Regency
DOI:
https://doi.org/10.62872/bmm7aj94Keywords:
Electronic Medical Records, User Satisfaction, PIECES Framework, Community Health CenterAbstract
The implementation of Electronic Medical Records (EMR) is mandated by Minister of Health Regulation No. 24 of 2022, but its implementation at the Kamaipura Community Health Center still faces technical obstacles such as slow internet connection and incomplete reporting features. This study aims to analyze the level of satisfaction of EMR application users using the PIECES Framework method (Performance, Information, Economic, Control, Efficiency, and Service) at the Kamaipura Community Health Center, Sigi Regency. This type of research is quantitative with a questionnaire instrument distributed to health workers (doctors, nurses, midwives, and medical records officers). Data analysis used multiple linear regression tests to determine the partial (t-test) and simultaneous (f-test) effects of PIECES variables on user satisfaction. The results showed that all PIECES Framework variables simultaneously have a significant influence on user satisfaction of the EMR application. Partially, only system reliability (performance) had a significant effect on the perception of health worker satisfaction, while information quality, economic, control/security, efficiency, and service showed no significant partial effect. It can be concluded that the PIECES method is effective in mapping weaknesses in the EMR system. The recommendations of this research are the need to increase internet network capacity, complete reporting features, and prepare official SOPs.
Downloads
References
Sugiyono. Metode Penelitian Kuantitatif, Kualitatif, dan R&D (Ed. ke-2). Bandung: Alfabeta, 2022.
Andani, F. and A. Nurrachmawati. “Tantangan Manajemen Perubahan dan Kesiapan Pengguna dalam Implementasi Rekam Medik Elektronik di Fasilitas Kesehatan Primer.” Jurnal Manajemen Kesehatan Indonesia 12, no. 1 (2024): 45–53.
Fauzi, A. “Tata Kelola Kesehatan Digital.” Jurnal Tata Kelola Kesehatan Digital 3, no. 2 (2024): 15–22. PT Nawala Edu Utama.
Fida Pratama, A., dkk. “Evaluasi Sistem Informasi Kesehatan Menggunakan PIECES Framework: Studi Kasus pada Puskesmas di Indonesia.” Jurnal Sains dan Teknologi Informasi 10, no. 2 (2024): 112–121.
Lestari, E. “Analisis Kepuasan Pengguna Sistem Informasi.” Journal of Public Health Indonesian 2, no. 1 (2026): 12–20. Nawala Education.
Ningsih, S., dkk. “Transformasi Digital dan Integrasi Data pada Sistem Informasi Kesehatan di Era Modern.” Jurnal Kesehatan Masyarakat 16, no. 3 (2022): 201–210.
Pribadi, A., dkk. “Kontribusi Rekam Medik Elektronik (RME) terhadap Peningkatan Keselamatan Patient (Patient Safety) di Rumah Sakit dan Puskesmas.” Jurnal Rekam Medis dan Informasi Kesehatan 6, no. 2 (2023): 89–98.
Rahmawati, S. “Evaluasi Rekam Medis Elektronik di Fasilitas Kesehatan Primer.” Jurnal Manajemen Pelayanan Kesehatan Primer 11, no. 01 (2025): 40–48. Pusat Publikasi Sehat.
Septiani, R., dkk. “Analisis Kepuasan Pengguna Sistem Informasi Kesehatan Sebagai Dasar Rekomendasi Kebijakan Dinas Kesehatan.” Jurnal Kebijakan Kesehatan Indonesia 12, no. 4 (2023): 175–183.
Triyono, B. “Kesiapan Sumber Daya Manusia dalam Transformation Digital Kesehatan.” Jurnal Sumber Daya Manusia Kesehatan 8, no. 3 (2025): 112–120. Medika Press.
Wijaya, D. “Penerapan PIECES Framework pada Sistem Informasi Manajemen Rumah Sakit dan Puskesmas.” Jurnal Evaluasi Sistem Informasi Kesehatan 5, no. 2 (2026): 75–83. Inovasi Digital Publikasi.
Yoga, I. K., dkk. “Hambatan Infrastruktur Teknologi dan Operasional dalam Penerapan Rekam Medis Elektronik di Tingkat Pelayanan Primer.” Jurnal Sistem Informasi Kesehatan 8, no. 1 (2021): 34–42.
Kementerian Kesehatan Republik Indonesia. Peraturan Menteri Kesehatan Republik Indonesia Nomor 24 Tahun 2022 tentang Rekam Medis. Jakarta: Kemenkes RI, 2022.
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Ince Rahmi, Budiman, Ahmad Yani (Author)
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
